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By using this Web site, you are agreeing to accept and comply
with the terms and conditions of use as stated below, which IsGozo
may update at any time without notice. You should visit this page
periodically to review the then-current Terms and Conditions.
The “client” is referring to the person who is paying
for the service and is listed on the booking form. “We”,
“Us” and “Our” all refer to IsGozo and
“He”, “She”, ”You” and “Your”
all refer to the client. Check in/ check out Check in time is at 1500 and check out is at 1100. Whenever possible,
different check in and/or check out times can be agreed on booking. Booking Upon making an enquiry the client will have to specify the name
of the accommodation required, the period of stay and the number
of persons to stay at the accommodation amongst other things.
If accommodation is available, it will be confirmed by IsGozo
after a 40% deposit is paid so that the desired accommodation
is held according to the client request. The remaining 60% will
be paid upon arrival. Furthermore a Lm 100 safety deposit (preferably
by cheque) will be collected on arrival and will be refunded just
after departure when the house has been checked by the maid. Renting
other services such as car rental, boat trips, etc. will lead
to a discount in the total price. The minimum stay is of 7 nights
but this could be changed subject availability. Please note that
the farmhouses apartments and some guesthouses are self catering.
If the client needs to change the holiday dates after confirmation
has been given, we will try to accommodate your requests the best
way we possibly can and subject to availability but changes are
not guaranteed. The sooner we know about the changes, the If the client needs to cancel the holiday booking for any reason,
50% of the deposit will be refunded if we are able to re-rent
the property. If the property is not re-rented on the previously
mentioned booking dates, the deposit will not be refunded to the
client. Rates Please note that all the rates depend on the dates and number
of persons booked and are always quoted in Maltese Lira (Lm).
Rates can be changed at any time without prior notice but cannot
be changed for a specific client once a booking or sale has been
confirmed by IsGozo. Arrival and Stay In the remote possibility that a client arrives at the accommodation
and it is not to their liking we promise to do our best to find
an alternate accommodation but that is not always possible and
an alternate accommodation is not guaranteed. If the client decides
not to stay at the accommodation specified on the booking form
or, if available, the alternate accommodation, no refund will
be given to the client. We are not responsible for construction and construction equipment
near the accommodation. This could include building construction/renovation
and road repair. We are also not responsible for noises of any
kind coming from the streets or the areas near the accommodation.
Further more we are not responsible for actions by people outside
the accommodation and its premises which go beyond our control.
Situations like these could arise and we have no control over
them. We will definitely inform the client about what is going
on around the accommodation if we know before. Should this problem
arise whilst the client is at the accommodation we will try to
provide an alternate accommodation if available, but not guaranteed.
If a client decides to leave, for whatever reason, on arrival
or at any point during his/her stay at the accommodation, no refund
of payments will be made and IsGozo will not be liable for any
expenses the client might incur as a result of this. The only authorised persons to stay at the accommodation are
the ones mentioned in the relevant booking form. Please note that
you are not allowed to let other people stay at the accommodation
without our consent. If permission is granted, these persons will
stay at the accommodation at an extra cost. IsGozo has a detailed inventory of the accommodation contents,
so please note that payment is due for missing or broken objects. Some of the accommodation are rustically built and could be slippery
or have uneven floors or steps. Whilst we do recommend that you
pay attention while moving through the accommodation, pool area
or its premises, we are not responsible for any kind of injury
sustained while at the accommodation, pool area or around its
premises. Energy is expensive to provide so please turn off any lights,
A/C, water, etc. you are not using. Maintenance We are responsible for the keeping the accommodation up to standard
and its maintenance. Maid service will be provided if the stay
is more than 14 nights or more at no extra charge. A general clean
up, change of towels and linen will be. Maid service is provided
once every week but if you need the maid more regularly, this
can be arranged for a small extra charge. It is also our responsibility
to maintain properly the pool area. During your stay, maintenance
personnel might come at the accommodation to perform routine maintenance
works and fix problems you might have. This will be kept to the
minimum so as not to disturb your holiday. Things do break up,
so whilst doing our best to fix problems or offer alternate solutions
we will not give discounts or provide alternate accommodation
for minor faults. Indemnity You agree to indemnify, defend and hold IsGozo harmless from
and against any and all claims, liabilities, damages, losses or
expenses (including reasonable attorney's fees and costs) arising
out of, based on or in connection with your access and/or use
of this Web site. |
We are committed to protecting our customers' privacy and we will not collect any personal information about you as a customer unless you provide it voluntarily. We use the personal information you communicate to us only to identify your personal preferences and match your needs and requirements with relevant products and services. We may also disclaim your personal information to assist in processing any bookings that you make through this site in accordance with the Data Protection Act 2001. Since
the data protection act came into force on July 15th 2003 we have
a legal duty to respect and protect any personal information we
collect from you and we will treat your privacy seriously. Collecting your information As our customer we have to collect various types of information from you. These will include your name, contact details, credit card details, travel preferences and special needs (disabilities, dietary requirements illness etc..) that you supply us or is supplied to us, including any information about other persons on your booking relating to the same information. We collect your personal information when you contact us for enquires on our services or to make a booking. You are responsible for ensuring that other members of your party are aware of the content of our Privacy Policy and consent to your acting on their behalf in all your dealings with us. We will update your information as appropriate in order to ensure it is current and accurate. Using your information We may disclose your information to our suppliers and service providers, so that we can provide you with your holiday services, including accommodation, transfers, flight, car hire or insurance, etc. Only information that is necessary for this purpose is disclosed. The law may impose on certain service providers, to disclose your information for security and anti-terrorism purposes, or any other purposes which governments determine appropriate. Please note that some of the information we collect about you might be considered sensitive (example having an infectious illness), but when you are using our services, we have your positive consent, that of your family, insurers and medical personnel to disclose relevant information. If you do not agree to our use of your information in the manner described above, we cannot accept your booking. Accessing your information You may request us at any time a copy of the information we hold about you .You have the right to have any inaccuracies corrected and where applicable erased, if they are not already deleted. If you like to see this you can contact us on info@isgozo.com and we will forward you your personal information. Protecting your information After you supply us with your credit card details to pay our services, we make use of a secure gateway. The gateway software encrypts the information that you input before it is transmitted to us. We have strict security measures covering the storage and disclosure of your information in order to prevent unauthorised access. This means that sometimes we may ask for proof of identity before we disclose personal information to you. We have taken all sensible measures to ensure that the information you provide will be kept secure from unauthorised access. Using our website IsGozo.com creates cookies each time you visit our website. Cookies are small files that are sent to your browser and stored on your computer's hard disc though you can set your web browser to refuse cookies. We use cookies to measure site usage and related information. Your computer will store data in the cookie so that each time you use our website some information is already stored for example you do not need to type in your email address. Besides this, we do not store any of your passwords or other information, or use it for any other intention. Links
to other websites Changes to the privacy policy
IsGozo reserves the right to make changes to our privacy policy
at any time. Customers are to check our privacy policy when using
our services in order to get updated on the changes that go on occasionally. |
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